Hardware FAQs

What happens if my DStv Explora is off when new software is made available?

Do the parental control levels that I set on the DStv Explora apply to Showmax content?

Can I download Showmax content to my DStv Explora to view at a later stage?

Where can I find out more information about connecting my DStv Explora to the internet?

Why isn’t the Showmax programme I streamed available on the DStv Explora for viewing at a later stage?

I haven’t subscribed to Showmax. Why can I see Showmax content on my DStv Explora?

Can the DStv Explora be connected to another decoder using XtraView?

Does the DStv Explora decoder come with all the cables I need?

Is Showmax automatically accessible on my DStv Explora when it is connected to the internet?

What is the recommended installation for a DStv Explora?

What are the requirements to access Showmax on my DStv Explora?