Payments FAQs

How does Parental Control work?

In order to control what your kids watch on DStv we recommend using the parental control feature on your decoder.  

You can set up Parental Control using the menu on your remove, on our latest decoders, press the BLUE DStv button, scroll to Settings, select Parental Control and follow the steps. 

On older decoders press MENU and then select Parental Control. 

Forgot your PIN? 

If you’ve entered your PIN incorrectly five times or can’t remember it you can reset it by dialing *120*68584# from your cellphone* 

*The cellphone number you use when dialing *120*68584# must be the number you registered when activating your DStv account. 

Age restrictions and what they mean: 

  • R18: allows you to view all content. 
  • Family: will block all content rated PG 13, 16, 18 and R18, and only programmes with a FAM rating will be available for viewing. 
  • PG 13: will block all content rated 16, 18 and R18, and only programmes with a FAM or PG 13 rating will be available for viewing. 
  • 16: will block all content rated 18 and R18, and only programmes with a FAM, PG 13 or 16 rating will be available for viewing. 
  • 18: will block all content rated R18, and all other programmes will be available for viewing.