Hardware FAQs
If a customer’s existing Explora needs to be replaced because it is faulty, will they get an option to upgrade to the DStv Explora Ultra?
No, customers with decoder insurance and valid claims will have their existing device swapped with a similar model.
NMS Insurance Services (SA) Ltd is a licenced microinsurer and authorised financial services provider. FSP License Number 47754. A subsidiary of MultiChoice Group Ltd.