General FAQs

Change of ownership happens when…

• You bought a second-hand decoder
• You received a decoder as a gift
• You inherited the decoder

So, you have a decoder that you want to use? Download our Change of Ownership form to start the process.

The completed form and other required documents can be dropped off at a MultiChoice Service Centre or Agency, sent via email to help@dstv.com or faxed to 011 577 4901.

The following documents are needed together with the change of ownership form to complete the request for change of ownership:

• New owner's ID document (the previous owner's ID isn't needed anymore)
• If bought from a second-hand retailer, proof of purchase and the new owner’s identity document.
• If previous owner is deceased, and the new owner is related to the deceased, we require the Executor Letter and the new owner’s identity document, along with this completed Affidavit document.
• If previous owner is not known to new owner, we require proof of purchase and the new owner’s identity document.
• If the bank account holder is different to the subscriber, we require the Third-Party Authority to Debit Form, together with proof of banking i.e., a bank statement, a bank-stamped letter, or a cancelled cheque.

Please Note: Passport holders are to visit their closest DStv Agency or Service Centre to complete the process.