FAQs: Everything you need to know about 7 Day Upgrade

7 Day Upgrade is our way of rewarding you for paying your DStv subscription on time. If you qualify, you’ll automatically enjoy 7 days of additional channels at no extra cost.

How does 7 Day Upgrade work?

If you’re on an eligible monthly package and pay your subscription in full and on time, you’ll automatically get 7 consecutive days of additional channels at the start of your next viewing cycle. There’s nothing you need to do to activate the benefit.

Which packages qualify for 7 Day Upgrade?

7 Day Upgrade is available to qualifying monthly customers on the following packages:

• DStv Starter customers get 7 days of DStv Select
• DStv Select customers get 7 days of DStv Sports
• DStv Sports customers get 7 days of DStv Premium
• DStv Movies & Series customers get 7 days of DStv Premium

When will 7 Day Upgrade be available?

7 Day Upgrade will be introduced in phases:

• DStv Select: From 29 September 2026
• DStv Sports: From 12 October 2026
• DStv Starter and DStv Movies & Series: From 26 October 2026

Launch Date	Eligible Primary Package	Benefit Provisioning on DStv	Benefit Provisioning on DStv Stream
29 September	Select	Sport	Sport
12 October	Sports	Premium	Premium
26 October	Starter	Select	Select
26 October	Movies & Series	Premium	Premium

 

Customer FAQs

How do I qualify for 7 Day Upgrade?

To qualify, you need to:

• Have an active monthly DStv or DStv Stream subscription
• Be subscribed to an eligible package
• Have been an active subscriber for at least one full month
• Pay your monthly subscription in full and on or before your due date

7 Day Upgrade is not available on quarterly or annual subscriptions, business accounts, or Price Lock and Subscription Price Lock contracts.

Do I need to register or opt in?

No. There’s no need to register or opt in. If you qualify, 7 Day Upgrade will automatically be added to your account.

When will my 7 Day Upgrade start?

Your 7 Day Upgrade is linked to your subscription due date, not the date you make your payment.

If you qualify, your 7-day benefit will be added to your account within 24 to 48 hours of your due date, for your new viewing cycle.

I paid early. Will my 7 Day Upgrade start immediately?

No. Paying early helps you qualify, but your 7 Day Upgrade does not start from the date you make your payment. It is applied based on your subscription due date and will be available in your next viewing cycle.

Will I be charged for the additional channels?

No.7 Day Upgrade is a benefit for qualifying customers and there is no additional charge for the extra viewing you receive during the 7 days.

How long does 7 Day Upgrade last?

You’ll enjoy the additional channels for 7 consecutive calendar days each time you qualify.

What happens after the 7 days?

At the end of your 7 Day Upgrade, your viewing will automatically return to the channels included in your normal package. Your existing package and channels will not be affected by the upgrade. You don’t need to do anything, and you won’t be charged for the additional channels you enjoyed.

If your viewing does not return to normal after the 7-day period, or you experience any issues with your existing package, please contact DStv Customer Care for assistance.

Does 7 Day Upgrade apply to DStv Stream too?

Yes. 7 Day Upgrade is available to eligible customers whether you watch via your DStv decoder or DStv Stream.

Are add-ons and Value-Added Services included?

No. 7 Day Upgrade applies to the additional package viewing you receive. Add-ons and Value-Added Services are not included and will continue to be billed separately. 

What happens to my existing DStv offers or promotions?

7 Day Upgrade will not negatively affect your existing offers or promotions. If you qualify, it is an additional benefit on your account.

What happens if I upgrade or downgrade my package during 7 Day Upgrade?

If you change your package while your 7 Day Upgrade is active, your current 7 Day Upgrade benefit is based on the package you had when the benefit started.

Your next 7 Day Upgrade, if you qualify, will be based on your new eligible package.

I’ve recently reconnected my DStv. Will I qualify?

If your subscription was disconnected or suspended, you’ll need to remain active and up to date before you can qualify again.

Once you meet the qualifying requirements again, 7 Day Upgrade will automatically be applied in a future qualifying cycle.

What happens if I don't pay on time?

7 Day Upgrade is a benefit that rewards customers for keeping their monthly subscription active and paying on time. If you don’t meet the qualifying requirements for a particular month, you won’t receive 7 Day Upgrade for that cycle.

You can qualify again in a future cycle by meeting the eligibility requirements.

What if I pay quarterly or annually?

7 Day Upgrade is currently available to customers who are on an eligible monthly subscription. Quarterly and annual subscriptions are not currently included.

Why isn't 7 Day Upgrade available on DStv Premium?

DStv Premium already gives you access to our top package, so there isn’t a higher package for us to give you access to as part of 7 Day Upgrade.

What if I’m on a Price Lock contract?

7 Day Upgrade is not currently available to customers on Price Lock or Subscription Price Lock contracts.

What if there is a technical issue during my 7 Day Upgrade?

If a technical issue outside of your control prevents you from enjoying some or all of your 7 Day Upgrade, please contact us so that we can investigate.

If we confirm that the issue was outside of your control and affected your 7 Day Upgrade viewing, we’ll make sure you receive a new 7-day 7 Day Upgrade benefit.

How is 7 Day Upgrade different from the previous Upsize offer?

Upsize was a limited-time promotional offer that has now ended.

7 Day Upgrade is different. It is an ongoing benefit that rewards qualifying monthly customers for paying on time. Each time you qualify, you’ll get 7 days of additional viewing at no extra cost.

Where can I find more information?

Find the full 7 Day Upgrade terms and conditions here.