Who to contact

Have a pressing problem? We have compiled a list of organisations you can contact for additional support.

For any urgent matters, please contact the relevant authorities for immediate assistance.

REPORT A CRIME

• SAPS: 10111 / 08600 10111
• Human Trafficking: 08007 37283 (0 8000-rescue)
• Gender-Based Violence: 0800 428 428 (0800 GBV GBV) / *120*7867# (free)

EMERGENCY MEDICAL CARE

• National Emergency Line: 112 (free from any cell phone)
• ER24: 084 124
• Ambulance: 10177

TRAUMA SUPPORT

• Lifeline: 0861 322 322
• National Crisis Line: 0861 322 322
• SA Depression and Anxiety Group: 0800 567 567

We have also compiled a list of organisations you can contact for additional support. Please visit the Carte Blanche website for the complete list of contacts.

* Last updated May 2024.

ONLINE PURCHASES   

Consumer Goods & Services Ombud  

• http://www.cgso.org.za              
• http://www.cgso.org.za/complaints/

CONSUMER COMPLAINTS    

National Consumer Commission          

• http://www.thencc.gov.za/
• https://thencc.org.za/complaints/

DOCTORS/MEDICAL SPECIALISTS

Health Professions Council of SA (HPCSA)       

• https://www.hpcsa.co.za/
• https://www.hpcsa.co.za/?contentId=384&actionName=Contact

HOSPITALS AND CLINICS

Office of Health Standards Compliance

• http://ohsc.org.za/
• https://ohsc.org.za/contact-us/#contact-complaints

NURSE COMPLAINTS

SA Nursing Council

• https://www.sanc.co.za/
• https://www.sanc.co.za/complain.htm

CAR SALES

Motor Industry Ombudsman of SA (MIOSA)

• https://www.miosa.co.za/
• https://www.miosa.co.za/complain-online.php

SARS / PAYE / UIF DISPUTES

SARS Fraud Division

• http://www.sars.gov.za/
• https://secure.sarsefiling.co.za/AdHocCaseSourcing

SARS COMPLAINTS

Tax Ombud

• http://www.taxombud.gov.za/Pages/default.aspx
• http://www.taxombud.gov.za/Complaints/Pages/default.aspx

MUNICIPAL CONTACTS

Mayor, Chief Whip, City Manager, etc. 

• https://www.salga.org.za/Municipalities%20MCD.html

FREE LEGAL ASSISTANCE (JHB)      

Wits Law Clinic              

• https://www.wits.ac.za/lawclinic/
• https://www.wits.ac.za/lawclinic/contact-us/

FREE LEGAL ASSISTANCE (CT)

UCT Law Clinic

• http://www.lawclinic.uct.ac.za/
• http://www.lawclinic.uct.ac.za/do-you-qualify-clinic-support

FREE LEGAL ASSISTANCE (NATIONWIDE)

Legal Aid

• http://www.legal-aid.co.za/
• https://legal-aid.co.za/contact-us/

FREE LEGAL ASSISTANCE (NATIONWIDE)

ProBono NGO

• https://www.probono.org.za/
• https://www.probono.org.za/contact/

MEDICAL AID ISSUES

Council For Medical Schemes 

• https://www.medicalschemes.com/
• https://www.medicalschemes.com/Content.aspx?110

SCHOOL COMPLAINTS

Department of Basic Education

• https://www.education.gov.za/
• https://www.education.gov.za/AboutUs/ContacttheDBE.aspx

SCHOOL COMPLAINTS           

South African Council of Educators      

• https://www.sace.org.za/
• https://www.sace.org.za/pages/how-to-lodge-a-complaint

LICENCE FRAUD

• Department of Transport
• http://www.transport.gov.za/home

http://www.transport.gov.za/contact-us

DEBT COUNSELLING

National Credit Regulator

• https://www.ncr.org.za
• https://www.ncr.org.za/index.php/departments/complaints

DEBT COUNSELLING

Debt Counsellors Association of SA

• https://www.dcasa.co.za/         
• https://www.dcasa.co.za/contact/

BLACKLISTING / CREDIT AGREEMENT (NON-BANK)

Credit Ombud

• http://www.creditombud.org.za/
• http://www.creditombud.org.za/complaints-procedure/

LABOUR DISPUTES

CCMA  

• http://www.ccma.org.za/
• http://www.ccma.org.za/Contact

BANKING ISSUES          

Ombudsman for Banking Services

• https://www.obssa.co.za/
• https://www.obssa.co.za/resolving-complaints/how-to-complain/

RACISM, HUMAN RIGHTS ISSUES 

Human Rights Commission of SA

• https://www.sahrc.org.za/
• https://www.sahrc.org.za/index.php/what-we-do/lodge-complaints

POLICE COMPLAINTS

IPID

• https://www.ipid.gov.za/
• https://www.ipid.gov.za/node/4

SECTIONAL TITLE          

Community schemes ombud services

• http://csos.org.za/index.html
• https://www.csos.org.za/how-to-complain/

LABOUR ISSUES 

CCMA  

• http://www.ccma.org.za/
• http://www.ccma.org.za/Contact

UNFAIR LABOUR PRACTICES

Department of Labour 

• https://www.labour.gov.za/
• https://www.labour.gov.za/Contacts/Provincial-offices/Pages/default.aspx

LIVESTOCK THEFT

National Stock Theft Prevention Forum

• http://www.stocktheftprevent.co.za/
• http://www.stocktheftprevent.co.za/?page_id=343

ADVERTISEMENT COMPLAINTS

Advertising Regulatory Organisation

• http://arb.org.za/index.html
• http://arb.org.za/complaints.html

FUNERAL/LIFE POLICIES

Ombud for Long-Term Insurance

• https://www.ombud.co.za/
• https://www.ombud.co.za/complaints/how-to-complain

CAR INSURANCE (SHORT TERM)

The Ombudsman for Short-Term Insurance

• https://www.osti.co.za/
• https://www.osti.co.za/lodge-a-complaint/

ANTI-COMPETITIVE PRACTICES

Competition Commission

• http://www.compcom.co.za/
• http://www.compcom.co.za/contact-us/

COLLEGES/UNIVERSITY COMPLAINTS   

Department of Higher Education/Training

• http://www.dhet.gov.za/
• http://www.dhet.gov.za/SitePages/contactusnew.aspx

ANIMAL CRUELTY          

NSPCA

• https://nspca.co.za/
• https://nspca.co.za/report-cruelty/

NATIONAL HEALTH MATTERS

Department of Health 

• http://www.health.gov.za/
• http://www.health.gov.za/index.php/shortcodes/2014-03-17-09-30-07

LOCAL HUMAN RIGHTS ISSUES

GroundUp

• https://www.groundup.org.za/
• info@groundup.org.za

CREDIT PROVIDERS

Credit Ombud 

• http://www.creditombud.org.za/
• http://www.creditombud.org.za/complaints-process/

PASSPORT/VISA ISSUES        

DIRCO 

• http://www.dirco.gov.za/
• http://www.dirco.gov.za/contact.htm

DOG BREEDERS 

KUSA   

• https://www.kusa.co.za/
• https://www.kusa.co.za/index.php/contact-us

FAULTY MATERIALS/PRODUCTS

SABS    

• https://www.sabs.co.za/
• https://www.sabs.co.za/Contact-Us/index.asp

FIND YOUR MP/COUNCILLOR

People's Assembly

• https://www.pa.org.za/
• https://www.pa.org.za/search/location/

PET SCAMS

Puppy Scams SA

• https://puppyscams.co.za/
• https://puppyscams.co.za/report-fraud/

UNETHICAL LAWYERS/ATTORNEYS          

Legal Practice Council 

• https://lpc.org.za/
• https://lpc.org.za/members-of-the-public/

TIMESHARE

Independent Timeshare Complaints Service    

• https://voasa.co.za/
• https://voasa.co.za/complaints/

PENSION FUNDS COMPLAINTS

Pension Funds Adjudicator

• https://www.pfa.org.za/
• https://www.pfa.org.za/Complaints/Pages/Lodge-a-Complaint.aspx

ROMANCE/419 SCAM SUPPORT

Sky Women      

• https://skywomen.co.za/
• https://www.skywomen.co.za/contact-us.html

MISSING PERSONS

Pink Ladies Missing Persons

• http://thepinkladiesza.weebly.com/
• http://thepinkladiesza.weebly.com/report-missing-childadult.html

COMPLAINTS IF YOU'RE AN EDUCATOR

SA Council for Educators

• https://www.sace.org.za
• https://www.sace.org.za/pages/how-to-lodge-a-complaint

TOW TRUCK COMPLAINTS    

United Towing Association of SA

• https://www.utasa.co.za/
• complaints@utasa.co.za

FREE COUNSELLING AND SUPPORT        

SADAG

• http://www.sadag.org/
• http://www.sadag.org/index.php?option=com_content&view=article&id=11&Itemid=114

FAMILY AND CUSTODY MATTERS   

FAMSA

• http://famsa.org.za/
• http://famsa.org.za/#ContactUs