Beware of various scams

We've recently become aware of fraudulent activities targeting DStv customers. Scammers are using various tactics, such as fake alerts of service discontinuation, promotions, outstanding payments, and malicious applications, to deceive individuals and steal their personal information or money.

Some common scam tactics include:

• Fake promotions: Scammers may offer free streaming or other enticing deals to lure customers into downloading malicious software.
• Phishing attempts: Scammers may send emails or SMS messages pretending to be from DStv, requesting personal information or payment details.
• False prize notifications: Scammers may claim that you've won a prize and ask for a fee or personal information to claim it.
• Impersonating DStv staff: Scammers may pose as DStv employees or accredited installers, offering unrealistic deals or requesting access to your home.
• Verification requests: Some scammers may introduce themselves with a personal piece of information about you. This is done to make themselves appear credible, which follows with a request for you to verify yourself by taking an authentication selfie or an OTP.

We want to empower you to stay safe and avoid falling victim to these scams. Here are some tips to help you spot a scam:

• Be cautious of unsolicited offers: If you receive an unexpected email, SMS, or phone call claiming to be from DStv, be cautious and verify the information through official DStv channels.
• Never share personal information: Do not share your personal information, including your DStv account details, passwords, or credit card numbers, with anyone who contacts you unsolicited.
• Verify the sender: If you receive an email or SMS from an unknown sender, be wary. Check the email address or sender's phone number to ensure it is legitimate.
• Do not download suspicious apps: Avoid downloading apps from unknown sources or clicking on suspicious links. Always download apps from official app stores and verify the authenticity of the source.

If you believe you may have been a victim of a scam, please contact us immediately at 011 289 2222. Our team will assist you in taking appropriate steps to protect your information and report the incident.

Thank you for your attention to this important matter. Your security is our top priority, and we encourage you to stay vigilant and report any suspicious activity.