Payments FAQs

Yes. A debit order is definitely the most convenient payment method. 

If you’d like to set up a debit order, please click here. 

You can also call us with your banking details or visit our Service Centres or DStv Agencies with the required documents. 

If you bank with Absa, FNB, Standard Bank, Nedbank and Capitec, we can set your debit order up automatically. 

If you bank with any other bank – please fax the following documents to 011 577 5946 or email them to help@dstv.com: 

• Proof of banking – a bank statement, a bank-stamped letter or a cancelled cheque 
• A signed Authority to Debit form 

If you're paying the DStv account on behalf of someone else – please fax the following documents to 011 577 5946 or email them to help@dstv.com: 

• Proof of banking – a bank statement, a bank-stamped letter, or a cancelled cheque 
• ID copy of the bank account holder 
• A signed 3rd Party Authority to Debit form (the link is below) - The signed 3rd Party Authority to Debit form (PDF) 

If the company you work for is paying your personal DStv account, please take the originals of the following documents to your nearest MultiChoice Branch or Agency: 

• A letter, written/printed on an original corporate letterhead authorising payment via the company on behalf of the person concerned, including the company's banking details 
• The letter must be signed by an appropriate representative of the company, and must include the name, position and contact details of the person signing the letter 
• The person signing the letter cannot be the person on whose behalf the account is being paid