Payments FAQs

This phenomenon is known as ‘rain fade’ and can occur due to weather at the reception of a signal or at the source causing rain fade. You shouldn’t experience any problems with your signal if the sky is overcast or if there is a drizzle or normal rainfall. If you’re having problems under these circumstances, then your dish isn’t optimally installed or properly fine-tuned, and you should contact a DStv Accredited Installer to rectify the problem. 

We recommend that your dish size be 80cm. Signal interruptions may occur during heavy downpours – this is unfortunately a feature on all satellite systems worldwide. 

Rain fade affects customers in two key ways: 

Firstly, satellite signals become weaker as they pass through raindrops. This is a law of physics that is, regrettably, beyond our control (and which no satellite company in the world has been able to get around). 

Secondly, the location of the storm is important. Even though the storm may not be in your area, storms in other locations (basically, any place where our signals originate and transmit to and from) can still affect your signal. Investing in a larger dish may also help prevent some signal loss.