Payments FAQs

We use promos for a variety of reasons, this includes giving updates on new programmes, products or services directly to our customers, as well as to viewers who watch DStv in hotels, guesthouses, clubs and pubs. 

As our number of channel offerings is constantly growing, the promos help us point out where our customers can find other programmes across the many channels. 

We also use promos to help our customers understand key aspects of the DStv service such as explaining how rain impacts your viewing, highlighting various payment methods, explaining how to set the aspect ratio on your decoder and so forth. 

We try to rotate our promos as much as we can so you don’t see endless repeats of the same ones. We buy in channels and sometimes they insert their own advertisements. In these cases, we encourage them to also rotate their promos. When we pick up issues (or receive complaints), we promptly highlight this to the channel and request that they do something about it.