Payments FAQs

We understand that some customers would like to choose their own channels, as they believe they would pay less. There is an “economies of scale” benefit when channels are grouped into packages and offered to a set number of customers. What this means is that it is cheaper for our customers to get packages, as opposed to making up their own package. 

Individual channels on their own are expensive and if customers were to select a mix of their own channels, they would end up paying more than what they currently pay. As channel choices vary greatly, there is also a chance that a specific niche channel will become unaffordable if there is too little interest. 

We put a lot of thought and research into creating the DStv Packages and maintaining them. We ensure that there are a variety of packages available to suit every pocket, and that every package will offer something for every member of the family. We also consistently monitor feedback from customers, and factor this in when deciding on changes to packages.