Why are the adverts louder than the show I am watching?

It might be because some surround sound systems tend to distort adverts that play out in stereo. We actively monitor the sound levels and have invested millions of Rands in sound equalising equipment. The levels should be very similar between adverts and programmes but if you come across one that isn’t, please do let us know. 

It’ll be helpful if you can note the channel and the specific time; then we can investigate and fix the problem quickly.