FAQs - New MyDStv App (MAH) - DStv Nigeria

New MyDStv App (MAH) - 2025

Frequently Asked Questions

1. What are the key differences between the old and new MyDStv Apps?

The new MyDStv App introduces a refreshed user interface that is easier to navigate and offers a seamless user experience. It offers enhanced self-service features like easier ways to pay, special offers just for you and so much more.

2. Can customers still access the same features as before?

Yes. The new MyDStv App will have all the familiar self-service functionalities, including Pay/Reconnect, Clear Error, Change Package/s, CVM Offers, Add-ons, etc. These features have been enhanced with a more user-friendly design and simplified processes, making it seamless for customers to manage their subscriptions and enjoy our services.

3. How can customers migrate to the new app?

Customers can easily switch to the new MyDStv App by downloading it from their app stores (iOS/Android/Huawei) and signing in with their existing details. Our teams will also be communicating and promoting the migration process through various channels.

4. When will the new MyDStv App launch?

The MyDStv App will re-launch tentatively on the 15th of April 2025.

5. How much longer will the old app remain accessible?

The exact date for the old app's discontinuation has not been determined, however users are encouraged to switch to the new app as soon as possible.

6. What are the ways customers can share feedback or report any problems they encounter with the new app?

We highly value customer feedback and invite users to share their experiences or report any issues with the new MyDStv App. This can be done directly through the app’s feedback feature or by reaching out to our customer care team. Our technical team is ready and available to address and resolve any concerns promptly.

7. How can a customer sign in / sign up on the new MyDStv App?

Customers can sign in using their MultiChoice ID or using the Smartcard number and surname or phone number option. Once successfully signed in they will be directed to the MyDStv app dashboard.

Please see screenshot below for reference:

 

8. How can inactive customers reconnect to the new MyDStv App?

Customers can reconnect or pay for an inactive account by selecting pay on the new MyDStv App dashboard.

Please see below screenshots for reference:

 

 

9. Can I get a refund for the old MyDStv App?

No refunds will be offered. An app upgrade is a standard practice that does not require an additional cost to upgrade.

10. How much will the new MyDStv App cost?

The new MyDStv App is available for free. However, customers will need an internet connection or Wi-Fi to download or update the app and access their favourite content. Please note that any data usage costs will be the customer’s responsibility.

11. Can I chat to an agent on the new MyDStv App?

Yes, you can use the Live Chat option i.e. Select ‘Settings’ from the ‘More’ Menu or alternatively, you may contact the Call Centre in your region.

12. Which countries is the MyDStv App available in?

The new MyDStv App will be available in Angola, Botswana, Ethiopia, Ghana, Mozambique, Nigeria, Zimbabwe, Kenya, Uganda, Malawi, Namibia, Tanzania, Zambia, and DTH markets.

13. Where can the customer download the new App?

Customers can download the new MyDStv App on a variety of devices, including Android, Huawei, and iOS. The app is available on the Play Store for Android devices and the App Store for iOS devices. Simply search for "MyDStv App" to get started!

14. Will all my transaction history be available on the new app?

The customer will be able to see transactions for the past 180 days.

15. What other features can I expect from the new MyDStv App?

The discovery page let's you:

  • Discover the latest trending shows for your entertainment and sports updates.
  • Explore more on DStv offerings such as Showmax, offers, etc.
  • How to use: discover how to clear errors, etc.

16. How can customers switch between light and dark mode in the new app?

This feature can be found in the app's additional menu, where users have the choice to switch between light and dark modes based on their preferences. This feature enhances personalisation and guarantees the best viewing comfort under different light settings.

Please see below screenshots for reference:

 

17. How can customers change their packages (Downgrade/upgrade)?

Customers can change their packages by navigating to “Change Packages” and click on package they desire to downgrade or upgrade to.

 

18. How can a customer clear errors?

Customers can clear errors by navigating to “Quick Actions” on the dashboard, then click on “Clear Error” and proceed to clear the selected error. NB: Some errors can be cleared, while others cannot be cleared but contain educational information to guide the customer.

 

Can customers add Showmax ATB on the new MyDStv App?

Yes, customers can add Showmax ATB by clicking ‘My Products’ on the new MyDStv App dashboard.